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Account Representative
Service Delivery/Office Equipment/Client Associates
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Location: Vail, CO
Pay Rate: Contract: 19.99 to 19.99 $/hr
Salary: 41.58 to 41.58 K$/yr
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Position Type/ Job Duration: Contract 1 year +
Education Required: High School 
Years Experience Required: 3

Industry:
Consumer Products
Job Posted: 12/2/2017
Should I worry about this date?
Apply Deadline: 12/16/2017
Job #: 134603SKS
Job order status: Client is actively seeking candidates
Relocation available: Not Available


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Account Support Representative needed to provide dedicated support to all Client Associate positions for a company that sells document solutions and services. Key components of success in this role include: uninterrupted delivery of operational excellence & SLA achievement, client satisfaction and retention, exhibit teamwork (internally & externally), interact with internal leaders (sales and operations), identify additional opportunities to grow revenue and reduce costs. This is contract opportunity in Vail, CO.

Responsibilities

  • Provides backup and peak workload support to all Client Associates in coverage territory.
  • Establish effective support coverage schedule working with Managers and Site Coordinators to ensure SLAs are met.
  • Supports training of new employees (as required).
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets).
  • Ensures there is an current Site/Operations Manual for effective coverage support.
  • Maintain estimation and scheduling of all jobs (as required).
  • Coordinate personnel work schedules within the account as required (including overtime).
  • Work with Site Coordinator and Manager to identify and act upon improvement/growth opportunities recognized.

Requirements

  • 3+ years experience delivering services in a client environment.
  • Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet.
  • High School diploma or equivalent.
  • Printer/copier first level breakfix and production prints experience.

Benefits

     
     
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