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Technical Support
Mechanical/Manufacturing/Equipment
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Location: Northern, IN
Pay Rate: Contract: 28.85 to 33.65 $/hr
Salary: 60.00 to 70.00 K$/yr
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Position Type/ Job Duration: Direct hire
Education Required: None 
Years Experience Required: 5

Industry:
Mfg
Job Posted: 2/12/2018
Should I worry about this date?
Apply Deadline: 02/25/2018 12:00:00 AM
Job #: 129498DMC
Job order status: Client is actively seeking candidates
Relocation available: Available


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A dynamic & stable industrial equipment manufacturing client has an IMMEDIATE NEED for a few Customer/Technical Support Specialists to join their product support team in Northern Indiana. You need to have a high mechanical aptitude with machines and industrial equipment. Your main responsibility will be to provide technical support over the phone to customers who are having problems installing, operating or maintaining these large, heavy industrial equipment products. Excellent pay, benefits, stability and career growth!

Responsibilities

  • Responding to inquiries on industrial equipment product performance concerns by providing troubleshooting guidance, repair advice and concern resolution from the central support office via phone or in person if needed
  • Provide product technical training, product training materials and train equipment dealers on proper trouble shooting, diagnostics, installation, repair and maintenance of the equipment
  • Provide detailed and comprehensive reports on product and field concerns and dealer interaction
  • Develop in-depth product knowledge to respond to dealer requests
  • Provide expertise and guidance to dealers as it relates to your products
  • Provide field support for issues related to products as level of escalation beyond handling from remote support office
  • Actively participate in effrots to improve processes and provide value to customers
  • Travel 10-25% of the time for active construction support, product startups, product evaluation, troubleshooting and repairs

Requirements

  • The ideal candidate has experience as an Engineer or Technician involved in the operations, maintenance, installation or repair of industrial or heavy industrial mechanical equipment & systems
  • You need the ability to understand and solve mechanical and electrical (Power and Control) equipment problems
  • You need experience reading electrical & hydraulic schematics and troubleshooting related systems
  • Ability to review product manuals and troubleshoot various mechanical equipment & systems
  • You need the ability to discuss & resolve problems with customers over the phone (80% of the time) and in the field the remainder
  • An AS or BS degree is preferred
  • Any experience related to agricultural & farm related grain systems and equipment is considered a PLUS
  • You must have excellent written and verbal communication skills

Benefits

  • Relocation assistance
  • Excellent benefits package
  • Great pay & bonus
 
 
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