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Technician
Repair/Service Report/Troubleshooting
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Location: Cincinnati, OH
Pay Rate: Contract: 24.7 to 24.70 $/hr
Salary: 51.38 to 51.38 K$/yr
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Position Type/ Job Duration: Contract 1 year +
Education Required: Technical School/Trng 
Years Experience Required: 2

Industry:
Consumer Products
Job Posted: 12/11/2017
Should I worry about this date?
Apply Deadline: 01/01/2018
Job #: 135902MKK
Job order status: Client is actively seeking candidates
Relocation available: Not Available


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Service Technician needed to provide repair and service support on Low to Mid-Range office printing products to customers. This person will be providing preventative maintenance service on production products. This is a contract position in Cincinnati, OH.

Responsibilities for the Technician

  • Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel
  • Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level (FRUs may be electrical, electronic or mechanical in nature and are defined during product training)
  • Handle mechanical observations of belts, chains, pulleys, clutches, gears, motors, and interdependent drive systems with an ability to understand and troubleshoot malfunctions
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product
  • Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs

Requirements for the Technician

  • A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field (2 or more years of related field experience as a repair technician may be substituted for the certificate/diploma.)
  • Industry Certifications (A+ or N+)
  • Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems) as well as computer skills
  • Customer skills
  • Reliable Car (space, passes safety inspections, licensed and insured)
  • Experience or formal training in AC-DC electrical/electronics required as well as functional knowledge and application of a multi -meter.
  • Online assessment is a prerequisite for an onsite interview
 
 
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Related Keywords preventative maintenance service, production products, maintenance, installation, removal, retrofit, preventative maintenance activities, customer call assistance, customer satisfaction, mechanical adjustments, field replaceable unit (fru), belts, chains, pulleys, clutches, gears, motors, and interdependent drive systems, diagnosis, ac-dc multi-meter, fault codes
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